Refund policy

Our Commitment

Vaishnav Publications aims to deliver books in good condition and provide a fair resolution when an order has a genuine problem.

Returns and refunds are subject to the conditions below and applicable consumer protection laws.

Eligible Return Requests

Customers may request a return or resolution in the following circumstances:

  • The book received is damaged or defective.

  • The wrong book, title or edition was delivered.

  • An item paid for was missing from the package.

  • The order has another verified fulfilment issue that warrants a return or refund.

Please contact us within [7 days of delivery] to report an eligible issue.

Conditions for Returns

Where a physical return is required, the book should generally be returned with its original packaging and accessories, if applicable.

Please do not send an item back before contacting us and receiving return instructions.

We may request photographs, an order number or other reasonable information to verify the issue.

Non-Returnable Items

Unless required by applicable law or otherwise approved by us, the following may not be eligible for return:

  • Books damaged after delivery due to customer handling.

  • Books with missing pages or markings caused after delivery.

  • Items returned without prior authorisation where authorisation is reasonably necessary.

  • Products that do not qualify under the eligibility conditions above.

Nothing in this section removes any non-waivable consumer rights.

Refund Approval

Once a return or complaint has been reviewed, we will inform the customer whether a refund, replacement or another appropriate resolution is available.

If a refund is approved, it will generally be initiated through the original payment method or the applicable payment provider's refund process.

Refund Processing Time

Approved refunds will generally be initiated within [5–7 business days after approval]. The time taken for the amount to appear in the customer's account depends on the payment provider, bank or payment instrument.

Shipping Charges

Original shipping charges may not be refundable for a change-of-mind return, where such a return is permitted.

Where a refund or other remedy is due because of an incorrect, damaged or defective product, shipping charges will be handled in accordance with applicable law and the circumstances of the case.

Out-of-Stock Orders

If we cannot fulfil an order because a book is unavailable, we will contact the customer regarding cancellation and initiate an applicable refund for the amount paid for the unfulfilled order.

How to Request a Return or Refund

Please email us with:

  • Your order number.

  • The name of the book.

  • A description of the issue.

  • Photographs or other supporting information, if relevant.

Email: vaishnavpublications@gmail.com
Phone: +91 75750 30136